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Thankyou for visiting Wk Specialty and Case. We care that you are happy with our products, and we work hard to ensure your satisfaction.



MULTIPLE ORDERS . We can provide multiple quantities for each of our HandCrafted Wood Display Cases And Curios. If you would like more than one of a particular item, please email us regarding the Qty needed. If you are purchasing more than one of an item, we can in most instances Combine Shipping to give you a Shipping Disount. For Large orders, we can also work with you on additional discount pricing to reduce your purchase price per item.

RETURNS POLICY.

An item may be returned if needed, unless the item description specifies "as is".

You must notify us via email within 48 hours of delivery of intent to return and reason for return.

Item must be returned with all parts and origional manufactuors packaging within: 7 Days

Refund will be given upon receipt and inspection as: Money Back or Store credit minus shipping/handling charges.

Buyer is responsible for return shipping.

We do not refund shipping charges and there is a $2.00 handling fee on returns.

INSURANCE : Items that are shipped via Fed Ex or DHL, are automatically insured by the shipper. If in the very unlikely event your item is lost or damaged in shipping, email us, and we will assist you in making your insurance claim if required.

TRACKING: Every item we ship is sent with tracking attached. This is for your protection and ours. We will email you with your tracking information and where to access it once your item has been shipped.

APO MILITARY SHIPPING. We will happily ship to a Military APO address. Please be aware that items sent to APO addresses can not use USPS standard Delivery Confirmation. Instead, you will be emailed with the CUSTOMS Form Numbers matching your Shipment. If you are requesting APO Shipping, please note that purchasing insurance on your package is strongly advised and highly recommended. It has also been our experience that occasionaly packages going to an APO address may be opened and inspected prior to delivery.

SHIPPING TIME: We normally ship monday through friday within 48 hours of the time that payment has been received and cleared. If there is a delay in shipping on our end you will be notified via email.
Though experience has shown us most packages arrive within a few days of the ship date, occasionally delivery may be delayed by the carrier. Once the package has left our hands we do not have control over the post office or other carrier for delivery times, but we will work with you to make the appropriate contacts to try to expedite delivery if delivery times exceed the norm.

EXPEDITED SHIPPING We can ship your item via PRIORTY with the carrier of your choice, IF you are willing to pay the difference in price for Expedited Shipping. If you want this option, you must email us in advance for your shipping quote, otherwise we will use standard shipping.

SHIPPING CARRIERS. We use USPS parcel post, media mail, and standard 1st class shipping as appropriate. Depending on the packaged item's size, weight, and destination we may also use DHL, Fed Ex, or UPS.

PAYMENT
We accept PAYPAL. We also accept USPS Postal Money Orders, and Bank Cashiers Checks.

Payment is due on items within 10 days of purchase.

When Making a Payment, please be sure to include your Email ID, Full Name, Mailing Address, and the name of the item you are paying for. If you would like you may also provide a phone number where we may reach you along with any special instructions.

Gift items : We can in certain cases provide gift wrap and a note, for items being sent as a gift. Arrangements for this must be made at time of purchase. Items being sent to anyone other than the person paying for the item must be paid for via USPS Money Order, as with Paypal we can only ship to the Paypal confirmed address of the Paypal account holder as per Paypal rules.

FEEDBACK. We appreciate hearing from you on your experience with us and our products. If you have any problems with your order or our service, please email us so we can fix the problem and make sure you are satisfied with your purchase

STILL HAVE QUESTIONS. Please feel free to email us and we will happily answer your questions to the best of our ability.
Last Updated: 9 Apr 2008 18:55:19 PDT home  |  about  |  terms  |  contact
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